1. Introduction
At True Gems (by Coding Gems), we value your privacy and are committed to protecting the personal information of our students and parents.
This Privacy Policy explains how we collect, use, and safeguard your information when you use our website and services.
2. Information We Collect
We may collect the following types of information:
a) Personal Information
- Student name
- Parent/guardian name
- Email address
- Phone number
- Country and location
b) Academic Information
- Grade/class level
- Subject preferences
- Learning progress and performance data
c) Technical Information
- IP address
- Browser type and device information
- Usage data (pages visited, session activity)
3. How We Use Your Information
We use your information to:
- Provide and manage 1-on-1 classes
- Schedule sessions and send reminders
- Track student performance and progress
- Improve our teaching methods and platform
- Communicate updates, offers, and support
4. Sharing of Information
We do not sell or rent your personal information.
We may share your information only in the following cases:
- With tutors/mentors for delivering classes
- With trusted service providers (payment gateways, hosting, etc.)
- If required by law or legal authorities
5. Data Security
We implement appropriate security measures to protect your data from:
- Unauthorized access
- Data loss or misuse
- Alteration or disclosure
However, no online system is 100% secure, and we cannot guarantee absolute security.
6. Cookies & Tracking
- Our website may use cookies to enhance user experience
- Cookies help us understand user behavior and improve services
- You can disable cookies through your browser settings
7. Children’s Privacy
- Our services are designed for students under parental supervision
- We only collect data with parent/guardian consent
- Parents have the right to review or request deletion of their child’s data
8. Data Retention
- We retain user data only as long as necessary for service delivery
- Data may be retained longer for legal or operational requirements
9. Your Rights
You have the right to:
- Access your personal data
- Request correction of inaccurate information
- Request deletion of your data
- Withdraw consent at any time
To exercise these rights, contact us at info@truegem.in
10. Third-Party Links
Our website may contain links to third-party websites.
We are not responsible for their privacy practices or content.
11. International Users
As we serve students globally, your data may be processed in India or other locations where our services operate.
12. Updates to This Policy
We may update this Privacy Policy at any time.
Changes will be posted on this page with updated effective date.
13. Contact Us
If you have any questions about this Privacy Policy:
- 📧 Email: info@truegem.in
- 📞 Phone: +91 6388 615 655
- 📍 Address: 1121 Nagariya Society, Jhansi – 284002, Uttar Pradesh