1. Introduction
Welcome to True Gems (by Coding Gems). By accessing or using our website and services, you agree to comply with and be bound by the following Terms & Conditions.
If you do not agree with these terms, please do not use our services.
2. Services Offered
True Gems provides:
- 1-on-1 live online classes
- Personalized mentorship in Mathematics and Science
- Curriculum aligned with CBSE, ICSE, and international boards (US, UK, etc.)
- Long-term structured courses (up to 48 weeks)
3. User Eligibility
- Services are intended for students (Grade 1–12) under parental supervision
- Parents/guardians must provide accurate information during registration
- You agree to use the platform only for lawful purposes
4. Enrollment & Payments
- All courses require advance payment before starting
- Fees may vary depending on the course and duration
- Payments must be made through approved payment methods
5. Refund Policy
- Refunds are governed by our Refund Policy
- Refund requests are only valid within the first 3 months (90 days) from enrollment
- After this period, no refunds will be issued
6. Class Scheduling & Attendance
- Classes are scheduled based on mutual availability
- Students must attend sessions on time
- Missed sessions may not be rescheduled unless informed in advance
- Repeated absence may lead to discontinuation of services without refund
7. Code of Conduct
Users agree to:
- Maintain respectful behavior with tutors and staff
- Not misuse or disrupt live sessions
- Avoid sharing inappropriate, offensive, or harmful content
Violation may result in account suspension without refund
8. Intellectual Property
- All study materials, content, and teaching methods are the property of True Gems
- You may not copy, distribute, or resell any content without permission
9. Performance Disclaimer
- We focus on concept clarity and skill development
- We do not guarantee specific academic results, ranks, or exam outcomes
- Student success depends on effort, consistency, and participation
10. Technical Requirements
- Users must ensure stable internet and required devices
- True Gems is not responsible for issues caused by user-side technical problems
11. Limitation of Liability
True Gems shall not be held liable for:
- Any indirect or incidental damages
- Learning outcomes not meeting expectations
- Interruptions due to technical or external factors
12. Privacy
- We collect and use personal information as per our Privacy Policy
- User data is handled securely and not shared without consent
13. Termination of Services
We reserve the right to:
- Suspend or terminate access for violation of terms
- Modify or discontinue services at any time
14. Modifications to Terms
- These Terms may be updated at any time without prior notice
- Continued use of the platform means acceptance of updated terms
15. Governing Law
- These Terms shall be governed by the laws of India
- Any disputes will be subject to the jurisdiction of Jhansi, Uttar Pradesh
16. Contact Information
For any questions regarding these Terms:
- 📧 Email: info@truegem.in
- 📞 Phone: +91 6388 615 655
- 📍 Address: 1121 Nagariya Society, Jhansi – 284002, Uttar Pradesh